Last updated: November 2, 2026
This policy explains how Partsyra, a US-based auto-parts business, handles information when you browse partsyra.com, place an order or contact us.
Information you provide
We collect the information you submit, such as your name, email address, phone number, billing and shipping addresses, order details, vehicle or part information, and messages about fitment, delivery, returns or refunds. Contact forms collect your email address, subject and message. Site chat and support conversations may also contain information you choose to share.
If you submit a product review, your chosen display name and review may appear publicly. Your email address is not displayed as part of the review. If Stripe or PayPal is available at checkout and you choose it, the selected provider processes the payment information needed for that transaction under its own privacy terms. Please do not send full payment-card details or passwords through email or chat.
Cookies and technical information
The website and its service providers receive technical information such as IP address, browser and device details, pages requested and connection logs. Cookies and similar browser storage support cart contents, shopping sessions, preferences, security and order attribution, including referral or campaign information associated with a visit or order. Payment providers may also use cookies and similar technologies for payment functionality, security and fraud prevention when their services are loaded.
The tawk.to chat widget on this website uses cookies and similar browser storage to recognize returning visitors in the same browser and keep chat conversations connected between visits. Clearing or blocking this storage, or using another browser or device, may prevent past conversations from reappearing. Where a chat consent form is shown, chat cookies and local storage are not set until you accept it.
Some pages load externally hosted fonts, images or embedded site services. When Google Fonts or Gravatar images are used, your browser contacts those providers and sends technical information needed to load them. You can manage cookies through your browser; blocking them may affect the cart or other features.
How we use information
We use information to respond to enquiries, help check parts, process and fulfil orders, communicate about delivery, handle returns and refunds, maintain business records, prevent misuse and improve the website. If you choose to receive marketing messages, we use your contact details for that purpose. You can unsubscribe using the message instructions or contact us; necessary order and support messages may continue.
Service providers and external services
Our website uses Hostinger hosting and site services. Providers supporting hosting, email, website functions, security and site assistance may process information needed to operate those services. Where needed to fulfil your order, relevant information may also be shared with a payment provider, carrier, supplier or fulfilment partner. We may disclose information to meet legal requirements or protect against fraud and misuse.
When a Stripe or PayPal payment method is available and used at checkout, information needed to process or support the transaction is shared with the selected provider. This may include your name, contact and billing details, purchase total, and transaction and payment-provider identifiers. The provider may also process payment information and technical information for authentication, fraud prevention and security checks. See the Stripe Privacy Policy and PayPal Privacy Statement.
We use tawk.to chat to monitor visits, receive visitor-arrival alerts and provide support. The service may process your messages and files, contact information you supply, a visitor identifier, IP address, browser and device details, and the pages you view. tawk.to processes information on our behalf in the United States. See the tawk.to Privacy Policy and cookie and browser-storage information.
If you choose to contact us through WhatsApp, you leave this website and use a Meta service governed by its own privacy terms. Other external links and embedded services have their own privacy practices.
Retention and security
Order and support records are retained for purposes such as fulfilment, returns, accounting, tax, fraud prevention and dispute resolution. Records are not automatically deleted after one fixed period. We review deletion requests subject to the records we need or are legally required to retain. No internet transmission or storage method is completely secure.
Your privacy choices and requests
Depending on your location and applicable law, you may have rights to access, correct, obtain a copy of or delete personal information, opt out of certain processing, or appeal a request decision. Contact us to make a request or ask about your options. We may need to verify your identity or an authorized agent’s authority before acting. Tell us if you wish to appeal our response; we will review it as applicable law requires.
Contact and policy updates
Send privacy questions or requests to sales@partsyra.com or call +1 917 720 7049. We may update this policy as our services or practices change. The date above identifies the latest version.