Last updated: November 1, 2026
We want you to feel confident ordering from Partsyra. If a part is not right for you, contact us so we can help with a return or resolve a problem.
30-day returns
Request a return for standard parts within 30 days of delivery. For a change-of-mind or fitment return, the part must be unused, uninstalled and in its original condition, with all included components. Please use the original packaging when possible and provide your order number or other proof of purchase.
We charge no restocking fee. Any item-specific return conditions will be clearly disclosed before purchase. Electrical and special-order parts follow this policy unless different item-specific conditions were clearly disclosed before purchase.
How to start a return
Email sales@partsyra.com with your order number, the part you want to return and the reason. You can also call +1 917 720 7049. We will confirm the return instructions and return address. Please contact us before shipping an item back.
For eligible US returns, Partsyra pays return shipping and provides a prepaid return label. Pack the part securely and follow the supplied shipping instructions. If you cannot use the label, contact us before paying for another service so we can arrange an alternative.
Wrong, damaged or defective parts
If you receive the wrong part or an item arrives damaged or appears defective, contact us as soon as possible. Photos of the part, packaging and label can help us investigate. Avoid installing a visibly damaged or incorrect part.
We will review the issue and arrange the appropriate replacement, return or refund. Partsyra covers return shipping for an incorrect, damaged or defective item. Contact us about these issues even if the standard 30-day window has passed; we will review any applicable warranty and legal rights separately from change-of-mind returns.
Refunds
After receiving and inspecting an eligible return, we issue the refund to the original payment method within 5 business days. We will notify you when it has been issued. Your bank or payment provider may need additional time to display the credit.
The refund includes the price paid for the returned item and applicable sales tax collected on it. Original outbound shipping charges, if separately charged, are not refunded for a change-of-mind return. We refund applicable original shipping charges when the return results from our error, an incorrect or defective item, damage on arrival, or when required by law.
Cancellations and shipping delays
Contact us promptly to request cancellation before dispatch. If your order has shipped, we can help with a return under this policy. If we cannot ship within the promised time, we will notify you and provide the applicable option to accept a delay or cancel for a prompt refund. Refunds for unshipped merchandise include the applicable shipping and other charges paid for it.
Need help?
Contact sales@partsyra.com or +1 917 720 7049, Monday–Saturday, 9am–5pm. This policy does not limit rights or remedies available under applicable law.